Virtual Assistance services
by Clarissa Binalla
Rockstar Customer Service Rep | Virtual Assistant
My name is Clarissa Binalla, an experienced Customer Service Rep motivated and passionate in anything I put my mind into success. I have strong communication and organizational skills, enthusiastic to learn and has an awesome desire to grow!
For over 6 years in the BPO industry, I've managed to hone skills that are essential in providing quality customer service. I can help you save time, improve your internal processes, and ensure that your time is freed up to pursue tasks that add value to your business.
Please feel free to contact me! It will be an honor to serve you!
services
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E-Commerce Store Management
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Administrative Assistance
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Social Media Management and Marketing
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Customer Service
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Technical Support
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Email Management
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Data Entry/Research
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Transcription
PORTFOLIOs
tools
Experience
2017 - 2020
Ingram Micro
Customer Care | Technical Support
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Supported Global Clients (US,UK and AU)
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Main tasks include: Inbound calls and Emails, Outbound calls for follow-ups, Order management, Inventory management, Technical troubleshooting- basic API set up and configuration, cart integration (Shopify), Billing, pricing and shipping rates, Admin tasks and reports
2014 - 2017
Acquire BPO
Customer Support | Email Support |
Back Office
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Supported Australian customers with phonecards and Home plan inquiries
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Main tasks include: Phone and email support, Outbound calls for follow up, escalations, billing, dispatching of orders, admin tasks and reporting, data entry, auditing outbound, and inbound sales ic
2013 - 2014
The Results Companies
Customer Service Rep
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Inbound calls, Processing of payments, upgrade and change of phone plans, Porting of phone service, Create and log tickets for escalations to Tier 2, Conduct basic mobile phone troubleshooting
contact
I would love to hear from you!
Email: clarissa.freelancing@gmail.com
Skype: live: clarissa.binalla